SHIPPING & DELIVERY POLICY

Modern Coastal Living supplies design-led furniture for residential, hospitality and commercial projects throughout the UK and internationally. Delivery arrangements vary according to the product, order size and destination. We will make the relevant costs and estimated timescales clear before your order is confirmed.

1. ORDER PROCESSING

Once your order has been accepted and payment or any agreed deposit has been received, we will begin processing the order with the relevant manufacturer.

Where a product requires confirmation of colours, finishes, fabrics or other specifications, production or procurement may not begin until the final specification has been approved.

2. LEAD TIMES

Many of our furniture collections are produced or prepared to order.

Most collections are normally delivered within approximately 4 to 6 weeks. Selected wooden or aluminium collections may require up to approximately 8 weeks. Lead times can vary according to the collection, finish, quantity, manufacturer availability, season and delivery destination.

An estimated lead time will be shown where available or confirmed as part of your order or quotation. Any product-specific or order-specific delivery estimate provided to you will take precedence over these general indications.

For UK consumer orders, goods will be delivered within the period agreed with you. Where no different period has been agreed, UK distance-selling rules normally require delivery without undue delay and within 30 days. Longer lead times can be agreed for furniture supplied or manufactured to order.

We will keep you informed if we become aware of a material change to the expected delivery timetable.

3. UK DELIVERY

Orders of £3,000 or more qualify for free standard mainland UK delivery.

For orders below £3,000, a delivery charge will apply and will be shown at checkout where available or confirmed before your order is accepted.

Additional charges may apply for locations requiring specialist access, offshore delivery, remote areas or enhanced delivery services. Any additional charge will be confirmed before the order is accepted.

Free standard delivery does not include enhanced delivery, carrying furniture inside the property, room placement, unpacking, assembly, installation or removal of packaging unless this has been specifically stated or agreed.

UK customers will not be asked to pay unexpected customs or import charges unless this has been expressly agreed as part of the delivery arrangement.

4. INTERNATIONAL DELIVERY

We can arrange delivery to many international destinations.

International delivery costs and arrangements depend on the destination, product dimensions, order value and chosen delivery method. These may therefore be quoted separately.

Any applicable delivery basis, including responsibility for customs clearance, duties, local taxes or import charges, will be made clear before the order is confirmed.

For goods entering another country, import VAT or customs duty may be payable depending on the destination and delivery arrangement.

Please contact us if you require an international delivery quotation.

5. LARGE & SPECIALIST FURNITURE DELIVERIES

Many of our pieces are large, heavy or require specialist furniture handling.

Depending on the order, delivery may be made using a specialist furniture carrier or palletised freight service rather than a standard parcel courier.

Unless otherwise stated, standard delivery is made to the nearest safe and accessible external entrance or door at the delivery address. It does not include carrying furniture inside the property, moving it upstairs, room placement, unpacking, assembly, installation or removal of packaging.

If you require additional assistance with delivery, placement or assembly, please contact Modern Coastal Living before ordering. Where an enhanced service is available, we may be able to arrange this through a specialist delivery or installation partner. An additional fee may apply and will be confirmed before the service is agreed.

Please ensure that there is suitable access to the delivery address, including consideration of:

• Doorways and entrances

• Corridors and staircases

• Lifts

• Parking and vehicle access

• Any restricted access or delivery times

• The size and weight of the furniture

If you are unsure whether a product will fit through the available access, please contact us before ordering.

6. DELIVERY ADDRESS

Please check that your delivery address and contact information are correct before confirming your order.

If delivery circumstances change after an order has been placed, please contact us as soon as possible.

Additional transport or redelivery costs resulting from incorrect information, a failed delivery or unavailable access may be chargeable where reasonably incurred.

7. DISPATCH & DELIVERY INFORMATION

Once your furniture is ready for dispatch, we or our delivery partner will contact you with the available delivery information.

Where the carrier provides tracking, tracking details will be supplied. For specialist furniture and freight deliveries, delivery may instead be coordinated directly by telephone or email.

Please do not arrange contractors, installers or other time-sensitive work solely around an estimated delivery date until the delivery has been confirmed.

8. DELIVERY DAMAGE

Please inspect the furniture and its packaging as soon as reasonably possible following delivery.

Where possible, visible packaging or product damage should be reported to Modern Coastal Living within 48 hours, together with photographs and your order number.

Please retain the packaging and do not dispose of, repair or return damaged furniture until we have confirmed the appropriate arrangements.

Reporting an issue outside this period does not remove any statutory rights you may have where goods are faulty, damaged or not as described.

Full details are available in our Returns, Refunds & Warranty policy.

9. DELAYS OUTSIDE OUR CONTROL

Occasionally, delivery may be affected by circumstances outside our reasonable control, such as manufacturing disruption, transport delays, customs procedures, adverse weather or other logistical events.

Where we become aware of a significant delay, we will contact you and work with the manufacturer or delivery partner to provide updated information.

Nothing in this section affects any rights you have under applicable consumer law.

10. NEED HELP WITH DELIVERY?

If you require an international quotation, help with access requirements, enhanced delivery, placement or assembly, please contact us before ordering so that we can confirm what may be available and any additional cost.

Modern Coastal Living Ltd

Email: Contact@moderncoastalliving.com

Telephone: +44 (0)7546 936353