Returns and Refunds

Returns & Refunds

We want you to feel completely confident when ordering from Modern Coastal Living. As every piece is made to order in the Mediterranean, our returns process is designed to protect both you and the craftsmanship involved.

1. Reporting Damage on Delivery

If your item or its packaging shows any signs of damage on arrival, please notify us immediately.

To help us resolve the issue quickly, please:

Take clear photos of the packaging and any visible damage
Email the images to us within 48 hours of delivery
Include your order number and contact details

This documentation allows us to raise a claim with our manufacturer and delivery partners without delay.

✉ Contact@moderncoastalliving.com

☏ +44 (0)7546 936353

2. Returns Process

Because our furniture is made to order, returns are only accepted for:

confirmed manufacturing defects
transit damage reported within 48 hours

If your return meets these criteria, please follow the steps below.

Step 1 — Request Authorisation

order number
reason for return
supporting photos

If approved, we will issue a Return Authorisation (RA) number, which must be clearly marked on the outer packaging.

Step 2 — Repack Carefully

Items must be returned in their original packaging, securely sealed to prevent damage during transit.

Step 3 — Arrange Shipping

Unless the return relates to a confirmed defect, customers are responsible for:

return shipping costs
customs fees (if applicable)
using a tracked and insured courier

We will provide the correct return address upon approval.

3. What Happens Next

Inspection

Once your item is received, please allow up to 10 working days for a Quality Assurance inspection.

Refunds or Replacements

If a fault is confirmed, you may choose between:

a refund to your original payment method
a replacement item

Refunds typically appear within 10 working days of processing.

4. Important Exceptions

As our products are made to order, they are non-returnable unless defective or damaged upon delivery.
Returned items must be unused and in original condition and packaging.
We cannot accept returns for damage caused by misuse, incorrect installation, improper storage or natural wear and tear.