Returns and Refunds

RETURNS, REFUNDS & WARRANTY

We want you to feel completely confident when ordering from Modern Coastal Living. If something is not right with your order, please contact us and we will work with you to resolve it as efficiently as possible.

Nothing in this policy affects your statutory consumer rights.

DELIVERY DAMAGE

Please inspect your furniture and its packaging as soon as reasonably possible after delivery.

If the packaging or product shows signs of damage, please take clear photographs of:

The outer packaging
Any damaged areas of the furniture
The complete product where possible
Delivery labels or identifying information

Where possible, please contact us within 48 hours of delivery, including your order number, photographs and a brief description of the issue.

Prompt notification allows us to raise the matter quickly with the manufacturer and delivery partner. Vondom also requests that delivery damage is reported within 48 hours with supporting photographs and order information.

Reporting an issue outside this period does not remove any statutory rights you may have where goods are faulty, damaged or not as described.

Email: Contact@moderncoastalliving.com

Telephone: +44 (0)7546 936353

CHANGING YOUR MIND

For standard products purchased online by UK consumers, you normally have 14 days from receiving your order to tell us that you wish to cancel.

Once you have notified us, you then have a further 14 days to return the goods.

Please contact Modern Coastal Living before arranging any return so that we can confirm the appropriate return location and transport arrangements.

As our furniture is supplied through our manufacturing and logistics partners, Modern Coastal Living does not operate a customer returns warehouse. Please do not send furniture to our business or correspondence address unless we have specifically confirmed this in writing.

For change-of-mind returns, the customer is normally responsible for the direct cost of returning the goods, provided this has been communicated before purchase.

Many of our products are large, heavy or require specialist furniture transport, so return costs can be significantly higher than standard parcel delivery. The appropriate return destination and method will therefore depend on the product and delivery location.

Where a statutory cancellation applies, we will also refund the cost of our standard outbound delivery service where required by law. Additional charges paid for enhanced or premium delivery services may not be refundable.

PERSONALISED, BESPOKE & CUSTOM PRODUCTS

Products that have been genuinely personalised or made to a specification unique to you may not be eligible for cancellation simply because you have changed your mind.

Where an item is genuinely bespoke, personalised or otherwise excluded from statutory cancellation rights, we will make this clear as part of the ordering process.

This does not affect your rights where goods are faulty, damaged, misdescribed or do not conform to your order.

FAULTY, DAMAGED OR INCORRECT GOODS

If your furniture is faulty, damaged or not as described, please contact us as soon as possible with:

Your order number
Clear photographs of the issue
Photographs of the complete product where possible
A brief description of the problem

Depending on the circumstances and your statutory rights, the appropriate resolution may include repair, replacement components, replacement of the product, a refund or another suitable remedy.

Where furniture is faulty, damaged or incorrectly supplied, Modern Coastal Living will coordinate the appropriate return, collection, repair or replacement arrangements with the manufacturer or logistics partner.

Please do not arrange independent return transport unless this has been confirmed with us in writing.

HOW TO ARRANGE A RETURN

Please contact Modern Coastal Living before sending or arranging the return of any furniture.

Please provide:

Your order number
The product you wish to return
The reason for the return
Photographs where the product is damaged or defective

Once your request has been reviewed, we will confirm the appropriate return address, reference information and transport arrangements.

Because we do not operate a returns warehouse, please do not send furniture directly to Modern Coastal Living unless instructed to do so in writing.

For change-of-mind returns, a prepaid return label is not provided. Once the return has been agreed, we will provide the authorised return address and any relevant transport instructions. The customer is responsible for arranging suitable tracked and insured return transport and paying the direct return cost.

Modern Coastal Living does not offer direct exchanges for change-of-mind returns. If you would like a different item, please contact us about returning the original product and place a separate order once the return has been agreed. This does not affect any right to repair or replacement where goods are faulty, damaged, misdescribed or incorrectly supplied.

Depending on the product, large furniture returns may require specialist collection, palletised transport or additional coordination with the manufacturer or delivery partner.

Where possible, please retain the original packaging until you are satisfied with your order. If an item needs to be returned, it must be packed appropriately to protect it during transport.

REFUNDS

Once returned goods have been received at the agreed return location, they may be inspected before the refund is completed.

Where a refund is due under UK consumer cancellation rights, it will be issued without undue delay and no later than 14 days after we receive the returned goods or, if earlier, 14 days after you provide evidence that they have been sent back.

Refunds will normally be made to the original payment method.

Your bank, card issuer or payment provider may take additional time to show the funds in your account after the refund has been issued.

Where permitted by law, an appropriate deduction may be made if goods have been handled beyond what would reasonably be necessary to inspect them.

VONDOM WARRANTY

Vondom furniture is currently covered by the manufacturer's limited warranty for two years from the original invoice date, where it is used under normal and intended conditions and a qualifying defect in materials or workmanship is confirmed.

Vondom currently provides one year's warranty cover for textiles, upholstery, cushions, electrical components and audio components.

The warranty does not generally cover damage resulting from accidents, misuse, improper care or maintenance, unauthorised repairs or modifications, improper assembly or installation, or other circumstances excluded under the manufacturer's warranty.

A manufacturer's warranty is in addition to and does not replace your statutory consumer rights.

MAKING A WARRANTY CLAIM

If you believe your furniture has a manufacturing defect, please contact:

Contact@moderncoastalliving.com

Please provide:

Your name and contact details
Your order or invoice number
The affected product
A clear description of the issue
Clear photographs of the complete product and affected area
Video where the issue relates to movement, instability, lighting or another functional concern
Photographs of the original packaging where shipping damage may be involved

Additional photographs, measurements, product labels or maintenance information may sometimes be requested as part of the assessment.

Please do not dispose of, repair, alter or return the affected furniture until the claim has been reviewed and arrangements have been confirmed.

Vondom advises that initial warranty claims are generally reviewed within 7–10 business days once all required information has been received. More complex claims involving inspection, factory assessment, replacement production or international transport may take longer.

Where a warranty claim is approved, the resolution may include replacement parts, repair, replacement of the product with the same or a comparable item, or another appropriate agreed solution.

A refund is not automatically provided under the manufacturer's warranty, although your separate statutory rights may entitle you to a refund in certain circumstances.

TRADE, HOSPITALITY & PROJECT ORDERS

Commercial, hospitality, contract and project orders may be subject to separate terms agreed within the quotation, specification or order documentation.

Consumer cancellation rights do not necessarily apply to purchases made wholly for business purposes. Any project-specific cancellation, return or warranty arrangements will be confirmed as part of the quotation or ordering process.