Trade & Hospitality Terms of Sale

TRADE & HOSPITALITY TERMS OF SALE

Effective date: September 2026

These Terms & Conditions apply to orders placed with Modern Coastal Living Ltd by trade, contract, hospitality and other business customers.

By accepting a quotation, submitting a purchase order or paying an agreed deposit, the Client confirms that they are purchasing wholly or mainly for business purposes and agrees to these Terms.

Private residential consumers purchasing for personal use are subject to Modern Coastal Living’s consumer terms, including applicable statutory consumer rights.

1. COMPANY INFORMATION

Modern Coastal Living Ltd

Lytchett Matravers, BH16 6FH, United Kingdom

Company Registration Number: 09077314

VAT Number: GB490 8605 67

Email: contact@moderncoastalliving.com

Telephone: +44 (0)7546 936353

Modern Coastal Living is an authorised Vondom retailer, supplying design-led indoor and outdoor furniture for residential, hospitality and commercial projects.

2. QUOTATIONS & ORDERS

Quotations are prepared according to the quantities, products, finishes, delivery requirements and project information supplied by the Client.

Prices and availability remain subject to confirmation until an order is formally accepted.

Any validity period, delivery basis, lead time or project-specific condition stated on the quotation forms part of the agreement.

The Client is responsible for checking all product references, quantities, dimensions, colours, finishes and delivery information before approving the order.

An order becomes binding once Modern Coastal Living has confirmed acceptance and any required deposit or payment has been received.

Changes requested after an order has been confirmed may be subject to manufacturer approval, revised pricing and additional lead time.

3. PRICING & PAYMENT

Prices will be stated in the currency shown on the quotation.

VAT, transport, duties, customs charges and other project costs will be identified on the quotation where applicable.

Unless alternative payment terms are agreed in writing, our standard project payment schedule is:

50% deposit on order confirmation

50% balance prior to dispatch

Production or procurement may not begin until the required deposit has been received.

Title to the goods remains with Modern Coastal Living until payment has been received in full.

Where production, procurement or other non-recoverable costs have already been committed, deposits may be retained to the extent reasonably necessary to cover those costs and losses arising from a Client cancellation.

4. PRODUCT SPECIFICATION

Many Vondom products are available in multiple finishes, fabrics, colours and configurations.

The Client is responsible for approving the final specification before production or procurement begins.

Natural materials, fabrics and manufactured finishes may display reasonable variations in colour, grain, texture or appearance. Images, samples and screen representations are indicative and may vary from the finished product.

Where dimensions, access requirements or technical suitability are critical to a project, these should be confirmed before ordering.

5. PRODUCTION & LEAD TIMES

Indicative lead times will be provided at quotation or order stage.

Lead times may vary according to collection, finish, quantity, production schedules, season and transport requirements.

Any dates provided before dispatch are estimates unless expressly confirmed in writing as fixed contractual dates.

We will keep the Client informed of material changes to anticipated delivery where reasonably possible.

Modern Coastal Living is not responsible for delays caused by circumstances outside its reasonable control, including manufacturing disruption, shortages, industrial action, customs delays, transport disruption, extreme weather or other force majeure events.

6. DELIVERY & INCOTERMS

The delivery basis for each order will be stated on the quotation or order confirmation.

Depending on the destination and project arrangements, delivery may be offered under an appropriate Incoterms® 2020 rule or other agreed delivery arrangement.

The quotation will specify which party is responsible for transport, unloading, insurance, import formalities, duties, taxes and any other applicable charges.

Where delivery is made on a DAP (Delivered at Place) basis, the seller arranges transport and bears the risk of bringing the goods to the named destination ready for unloading, while import clearance, duties and applicable import taxes remain the buyer’s responsibility unless otherwise agreed.

Where goods are supplied on an EXW (Ex Works) basis, collection, onward transport and associated arrangements are the Client’s responsibility from the agreed collection point.

The applicable delivery term on the individual quotation takes precedence over any general description on this website.

The Client must ensure that suitable access, unloading arrangements, labour and equipment are available at the delivery location where these are not included within the quoted delivery service.

7. INSPECTION & DELIVERY DAMAGE

Please inspect goods and their packaging as soon as reasonably possible following delivery.

Visible transit damage, packaging damage, shortages or discrepancies should be reported to Modern Coastal Living within 48 hours where possible, together with:

the order or invoice number
photographs of the packaging
photographs of the complete product
clear photographs of the affected area
a description of the issue

Prompt notification enables us to raise the matter quickly with the manufacturer and delivery partner.

Please retain the product and all relevant packaging while the issue is being assessed.

Do not dispose of, repair, alter or return an affected product unless Modern Coastal Living has confirmed the appropriate arrangements in writing.

8. CANCELLATIONS & RETURNS

Business customers do not have the same statutory change-of-mind cancellation rights that apply to consumers.

Please contact Modern Coastal Living immediately if you need to amend or cancel an order.

Where production or procurement has not begun, we will confirm whether cancellation is possible.

Once manufacture, procurement or customisation has begun, cancellation may not be possible and the Client may be responsible for costs already incurred or committed.

Made-to-order, bespoke, personalised or specially procured goods cannot normally be returned for convenience unless agreed by Modern Coastal Living in writing.

No goods should be returned without prior written authorisation and confirmed return instructions.

Where goods are defective, damaged or incorrectly supplied, Modern Coastal Living will coordinate the appropriate assessment and, where applicable, repair, replacement, replacement components, credit or other remedy.

9. WARRANTY

For Vondom products, the manufacturer’s current published limited warranty provides two years’ cover for furniture from the original invoice date, where the product is used under normal and intended conditions and a qualifying defect in materials or workmanship is verified.

Audio components, electrical parts, textiles, upholstery and cushions are currently covered for one year from the original invoice date. Product-specific warranty terms may vary.

Warranty cover does not generally extend to normal wear and tear, accidental damage, abuse, misuse, improper care or maintenance, unauthorised repair or modification, or unsuitable environmental exposure.

Warranty claims are subject to assessment and approval by the manufacturer.

Where a warranty claim is approved, the remedy may include replacement components, repair, replacement with the same or a comparable product, or another appropriate resolution agreed in writing.

10. INTELLECTUAL PROPERTY

Vondom trademarks, product designs, manufacturer imagery and other Vondom intellectual property remain the property of Vondom S.L.U. and/or the relevant designers and rights holders.

Modern Coastal Living retains rights in its own branding, original photography, written content, layouts and other original marketing material.

Content supplied for a project, presentation or specification must not be reproduced, altered or used for unrelated commercial purposes without the appropriate permission from the relevant rights holder.

11. LIABILITY

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to those exceptions and to the fullest extent permitted by law, Modern Coastal Living will not be liable for indirect or consequential loss, loss of profit, loss of business or other losses that were not reasonably foreseeable when the contract was made.

Any limitation of liability will be subject to applicable law and the requirement of reasonableness. UK guidance specifically restricts businesses from excluding certain liabilities through unfair or unreasonable standard terms.

12. FORCE MAJEURE

Modern Coastal Living will not be responsible for delay or failure to perform obligations where this results from circumstances beyond its reasonable control.

Such circumstances may include manufacturing disruption, material shortages, industrial action, transport interruption, customs delays, government restrictions, natural disasters, extreme weather or similar events.

Where such an event occurs, we will take reasonable steps to minimise disruption and keep the Client informed.

13. GOVERNING LAW & JURISDICTION

These Terms and any contract arising from them are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms, subject to any alternative arrangement expressly agreed in writing.