DELIVERY TIMES & COSTS
SHIPPING AT A GLANCE
Modern Coastal Living coordinates delivery carefully from order confirmation through to arrival.
As an authorised Vondom retailer, we work with the manufacturer and specialist delivery partners to provide clear lead times, appropriate transport and delivery information for each order.
UK DELIVERY
Free delivery is available on qualifying UK orders over £3,000.
For orders below £3,000, a delivery charge will apply. The cost will depend on the size and weight of the order, delivery location and any specialist handling requirements.
Where additional delivery requirements apply, these will be discussed with you before dispatch wherever possible.
LEAD TIMES
Vondom advises that orders are usually produced and shipped within approximately 4 weeks.
Transit time is additional and varies according to the delivery destination, transport method and carrier schedule.
Some products, finishes, upholstered pieces, larger project orders or items awaiting availability may require longer. We will confirm the estimated lead time applicable to your order as accurately as possible at the time of purchase.
If your project has a specific installation date or deadline, please contact us before ordering so we can check current availability and production timings.
INTERNATIONAL DELIVERY
We can arrange delivery to many international destinations.
Delivery charges and transit times vary according to destination, order size, transport method and any applicable customs or import requirements.
For international projects, please contact us before ordering so we can recommend the most appropriate delivery option and provide an individual quotation.
Any duties, taxes or import charges that may apply will be confirmed or explained where possible according to the delivery arrangement agreed for your order.
LARGE & SPECIALIST FURNITURE DELIVERIES
Many of our furniture pieces are large, heavy or require specialist handling.
Depending on the order, delivery may be made using a specialist furniture carrier rather than a standard parcel courier.
Unless specifically agreed in writing, delivery does not automatically include:
assembly or installation
positioning furniture within the property
removal of packaging
removal of existing furniture
If you require additional delivery or installation support, please contact us before ordering.
ACCESS REQUIREMENTS
Please tell us in advance about anything that may affect delivery access.
Additional charges may apply where specialist handling is required because of:
stairs
restricted entrances or narrow access
long carrying distances
difficult or complex delivery locations
For larger pieces, we may request doorway measurements, access photographs or other information before dispatch.
Providing accurate access information helps us arrange the most suitable delivery method and avoid unsuccessful delivery attempts.
CONSOLIDATED DELIVERIES
For larger residential, hospitality and commercial projects, we aim to coordinate deliveries efficiently and consolidate shipments where practical.
This can help reduce unnecessary journeys and packaging while simplifying delivery planning across multi-product orders.
DELIVERY INFORMATION
Please ensure that the delivery address and contact details supplied with your order are correct.
Once an order is ready for dispatch, delivery arrangements will depend on the carrier being used. For specialist furniture deliveries, you may be contacted directly to coordinate a suitable delivery date.
Delivery dates are estimates and can occasionally be affected by production schedules, transport conditions, customs processes or circumstances outside our reasonable control.
We will keep you informed if we become aware of a significant change to the expected delivery schedule.
DELIVERY DAMAGE
Please inspect your furniture as soon as reasonably possible after delivery.
If an item arrives damaged, please photograph the packaging and product and contact Modern Coastal Living promptly so that we can assist.
Where possible, please report visible transit damage within 48 hours of delivery. Reporting later does not affect your statutory rights.
Do not dispose of packaging or return a damaged item unless we have advised you to do so.
PROJECT DELIVERIES
For hospitality, commercial and larger residential schemes, delivery arrangements can be coordinated as part of the project specification.
We can assist with delivery planning, quantities, lead times and logistics for multi-product orders.
Planning a larger project?